3min

Intercom Integration

Highlight makes it easy to send events to Intercom. If you have both Highlight and Intercom already configured, then you're all set. We've already set things up for you in the background.

Messaging

Whenever a user sends you a message on Intercom, Highlight will add a custom user attribute called highlightSessionUrl to the user. This is the URL for the latest session created by that user. This is helpful to see what the user was doing that led up to the user sending a message.

API

trackEvent

Calling H.track() will forward the data to Intercom's Intercom('trackEvent').

TypeScript
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Updated 09 Dec 2021
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